Terms & Conditions
Welcome to Portagos, owned and operated by Bluehorizon Services Private Limited. Our platform is designed to offer a carefully selected range of luggage and baggage products, secure payment options, and responsible handling of user information.
Throughout these Terms and Conditions, the terms “we,” “our,” and “us” refer to Bluehorizon Services Private Limited, while “you,” “your,” and “users” refer to any individual who accesses or purchases products through Portagos. By accessing or using this website, you acknowledge that you have read, understood, and agreed to comply with these Terms and Conditions and that you are legally bound by them. If you do not agree with any provision contained herein, you must immediately discontinue your use of the platform.
Acceptance Of These Terms
By accessing Portagos or placing an order through our platform, you acknowledge and agree to the following:
Changes To These Terms
Bluehorizon Services Private Limited reserves the right to revise, amend, modify, or update these Terms and Conditions at any time without providing prior notice.
Continued Use Of The Platform
If you continue to access or use the platform after revised Terms have been published, such continued use will constitute your acceptance of the updated Terms and Conditions.
If You Do Not Agree
If you disagree with any provision of these Terms and Conditions, you must immediately discontinue your use of the website.
Eligibility Requirements
To access the platform or purchase luggage and baggage products, users must meet the following requirements:
Be at least 18 years of age or access and use the platform under the supervision of a parent or legal guardian.
Possess the legal capacity and authority required to enter into legally binding agreements.
Right To Refuse Service
We reserve the right to refuse service, restrict access to the platform, or cancel orders whenever the applicable eligibility requirements are not fulfilled.
Account Registration And Security
Certain features available through the platform may require users to create an account. By registering for an account, you agree to:
Provide information that is accurate, complete, and current.
Keep your account login credentials confidential and secure.
Notify us promptly if you identify any unauthorized access or suspicious activity connected to your account.
Accept responsibility for any loss resulting from your failure to safeguard your account credentials.
User Obligations And Acceptable Use
Users are required to use the platform responsibly and in accordance with all applicable laws. Users must:
Use the website solely for lawful and personal purposes.
Avoid any activity that could disrupt, damage, or interfere with the platform’s functionality or security.
Not attempt to access restricted sections of the website or another user’s account without authorization.
Not upload, publish, or distribute content that is unlawful, harmful, offensive, or inappropriate.
Refrain from engaging in fraudulent, deceptive, or misleading activities.
Failure to comply with these responsibilities may result in temporary suspension or permanent termination of access to the platform.
Product Information And Availability
Product images may show slight differences due to lighting conditions, photography techniques, or individual display settings.
Product availability depends on current inventory levels.
Certain luggage and baggage products may be available in limited quantities or discontinued without prior notice.
Orders may be canceled if pricing errors or inaccurate product information are identified.
Pricing, Orders And Payments
All purchases made through the platform are subject to the following conditions:
Changes In Product Prices
Prices of luggage and baggage products may be revised or changed without prior notice.
Order Cancellation
Orders may be canceled due to pricing errors or incorrect product listings, including circumstances where payment has already been completed.
Available Payment Methods
UPI
Secure Payment Processing
Payments are processed through secure third-party payment gateways. We do not store sensitive payment information.
Billing Details
Users are responsible for ensuring that all billing information submitted through the platform is accurate.
Order Verification
Orders may be reviewed, delayed, or canceled if suspicious activity is identified.
Order Confirmation
After an order has been placed, a confirmation email will be sent. Final confirmation will be provided once the order has been processed and dispatched.
Intellectual Property Rights
All materials and content available on this website, including text, graphics, images, icons, layouts, design elements, and code, are the exclusive property of Portagos or its licensors.
Permitted Usage
Users may:
Access and use website content solely for personal and non-commercial purposes.
Download or print materials exclusively for personal reference.
Prohibited Activities
The following activities are strictly prohibited:
Uploading viruses, malware, or other harmful software.
Interfering with or disrupting the security or functionality of the website.
Using bots, scripts, or automated tools to extract or scrape information from the website.
Providing information that is false, inaccurate, or misleading.
Publishing material that is illegal, defamatory, or offensive.
Violating any applicable laws or regulations.
Any breach of these provisions may result in permanent account suspension and potential legal action.
Privacy Policy
Your use of this platform is also subject to our Privacy Policy, which explains how user information is collected, used, and protected.
Limitation Of Liability
To the fullest extent permitted by applicable law, Portagos shall not be liable for any indirect, incidental, or consequential damages resulting from the use of, or inability to use, the platform, its services, or its luggage and baggage products.
Indemnification
By accessing or using the platform, you agree to indemnify and hold harmless Portagos, including its affiliates and employees, against any claims, losses, damages, or liabilities resulting from misuse of the platform or violation of these Terms and Conditions.
Disclaimer Of Warranties
The website and all content made available through it are provided on an “as is” and “as available” basis. No representation or warranty is provided regarding uninterrupted availability, accuracy, completeness, timeliness, or error-free operation.
Force Majeure
We will not be responsible for any delay, interruption, or failure to fulfill our obligations when such circumstances arise beyond our reasonable control, including but not limited to natural disasters, conflicts, strikes, pandemics, or technical failures.
Governing Law And Jurisdiction
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India. Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in India.
Dispute Resolution
Users are encouraged to contact our support team at (mention email) to seek an informal resolution of any dispute. Before initiating formal legal proceedings, you agree to make reasonable efforts to reach an amicable settlement.
Suspension And Termination
We reserve the right to temporarily suspend or permanently terminate access to the platform without prior notice if a violation of these Terms and Conditions or any harmful activity is identified.
Modifications To These Terms
These Terms and Conditions may be revised or updated periodically. Your continued use of the platform after any updates have been published will constitute your acceptance of the revised Terms.
Contact Information
If you have any questions, concerns, or feedback regarding these Terms and Conditions, you may contact us at (mention email)
At Portagos, owned and operated by Bluehorizon Services Private Limited, we place a strong emphasis on safeguarding the privacy and personal information of our users. Any information provided through our platform is collected responsibly, stored securely, and processed transparently. The information we obtain is used solely to support a secure, dependable, and efficient luggage and baggage shopping experience.
For the purposes of this Privacy Policy, “we,” “our,” and “us” refer to Bluehorizon Services Private Limited, while “you,” “your,” “user,” and “users” refer to any individual who visits, accesses, or purchases products through Portagos. By accessing or using our platform, you acknowledge that you have reviewed, understood, and accepted the practices outlined in this Privacy Policy. If you do not agree with any portion of this Policy, you must discontinue your use of our platform immediately.
Information We Collect
To operate our platform efficiently and enhance the experience provided to users, we may collect the following categories of information:
Personal Information
Full name
Mobile number
Email address
Billing address
Shipping address
Payment-related information required to complete transactions
Browsing And Usage Information
Purchase history and luggage and baggage shopping preferences
Information regarding platform activity, including pages visited, products viewed, and categories explored
Technical And Device Information
IP address
Browser type and version
Device details and specifications
Location information, collected only when the user has provided authorization
Website analytics used to evaluate performance and assist with security
Cookies And Related Tracking Technologies
Technologies designed to improve and personalize the browsing experience
Tracking mechanisms used to provide customized content and relevant luggage and baggage product recommendations
How We Use Collected Information
The information collected through our platform is used only for the purposes described below:
Order Processing And Customer Support
Processing and managing customer orders
Coordinating product deliveries
Addressing customer service questions, concerns, and requests
Website Enhancement
Enhancing website functionality
Offering luggage and baggage product recommendations based on browsing activity
Promotional Communications
Sending promotional offers and updates only where the user has provided the required consent
Security And Fraud Prevention
Identifying, preventing, and investigating fraudulent, unauthorized, or suspicious activities
Legal And Regulatory Compliance
Fulfilling applicable legal, statutory, and regulatory requirements
Information Sharing And Disclosure
We do not sell, rent, or trade users’ personal information. Information may, however, be shared or disclosed in the following limited circumstances:
With government authorities or regulatory bodies where disclosure is required by law for compliance, investigations, or fraud prevention.
With authorized business partners who are required to follow strict confidentiality obligations.
Cookies And Similar Technologies
Our platform may utilize cookies, web beacons, and comparable technologies for the following purposes:
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Improving website navigation and luggage and baggage shopping functionality
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Observing user interactions to evaluate website performance
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Providing personalized recommendations and relevant luggage and baggage content
Users may enable, manage, or disable cookies at any time through their respective browser settings.
Information Security
We implement measures intended to safeguard user information, including:
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SSL encryption to help protect information during transmission
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Secure server environments for the storage of sensitive information
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Restricted internal access to confidential information
Although we take strong precautions to protect user information, no method of safeguarding digital data can guarantee complete security under every circumstance.
Data Retention
Personal information is generally retained for a period of 8–12 months after the user’s most recent interaction with the platform. Certain information may be preserved for a longer period where necessary to satisfy legal, taxation, or regulatory obligations.
User Rights And Choices
Users have the right to:
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Access and update their personal information through their account
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Request the deletion of personal information wherever such deletion is permitted under applicable law
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Opt out of promotional and marketing communications
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Control or disable cookies through their browser settings
Protection Of Minors
This platform is intended solely for individuals aged 18 years and above. We do not knowingly collect personal information from minors. If such information is identified, it will be deleted without unnecessary delay.
Updates To This Privacy Policy
We may update or modify this Privacy Policy whenever necessary. The most recent version will remain available on this page together with its updated effective date. Your continued access to or use of the platform after any changes become effective will constitute your acceptance of the revised Privacy Policy.
Consent And Acceptance
By accessing or using Portagos, you acknowledge and consent to the collection, use, and limited disclosure of your information in accordance with the terms and conditions set forth in this Privacy Policy.
Contact Information
For questions, concerns, or requests concerning this Privacy Policy or the way we handle personal information, you may contact us at (mention email)