Cancellation Policy

At Portagos, owned and operated by Bluehorizon Services Private Limited, we are committed to providing every customer with a convenient, efficient, and hassle-free shopping experience.

For the purposes of this Cancellation Policy, the terms “we,” “our,” and “us” refer to Bluehorizon Services Private Limited, while “you,” “your,” and “user” refer to customers who place orders through our platform. In certain situations, an order may need to be canceled, and this Policy explains the procedure for submitting and processing such cancellation requests.

Cancellation Before Dispatch

Cancellation requests will be considered only when all of the following conditions are satisfied: 

The request must be submitted within 24 hours of placing the order or before the order is shipped, whichever occurs first.

Cancellation requests must be submitted to our support team via email.

Once the cancellation request has been approved, the applicable refund will be processed and credited to the original payment method within 5–7 business days.

Cancellation After Shipment

Orders cannot be canceled after they have been dispatched or shipped.

Customers who wish to return a delivered luggage or baggage product must follow the procedure outlined in the Return & Refund Policy.

Order Modification Guidelines

Once an order has been successfully placed, the following details cannot be modified:

The selected luggage or baggage product cannot be changed or replaced.

The delivery address cannot be changed or updated.

If any modification is required, customers must:

Cancel the existing order, provided it satisfies the applicable cancellation requirements.

Place a new order with the corrected or updated information.

Cancellation Support

For any questions, clarification, or assistance concerning order cancellations, please contact us at (mention email)

We remain committed to processing cancellation requests efficiently and providing clear and timely communication throughout the process.