Shipping & Delivery Policy
Effective date: 5 November 2026 · Bluehorizon Services Private Limited
At Portagos, owned and operated by Bluehorizon Services Private Limited, we are dedicated to providing every customer with a dependable, convenient, and efficient shopping experience.
For the purposes of this Shipping Policy, the terms “we,” “our,” and “us” refer to Bluehorizon Services Private Limited, while “you,” “your,” and “user” refer to customers who place orders through our platform. By placing an order, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Shipping Policy.
Delivery Coverage
Orders are shipped to all eligible and serviceable pin codes across India.
International shipping is not currently available.
Order Processing And Dispatch
Orders are generally processed within 1–2 business days after order confirmation.
Weekends and public holidays are not included in the processing period.
Once an order has been processed, a confirmation email containing the complete order details will be sent to the registered email address.
Estimated Delivery Timeline
Orders are generally delivered within 3–8 business days.
Actual delivery timelines may vary depending on the customer’s location and the courier partner responsible for the shipment.
Reasons For Unsuccessful Delivery
A delivery attempt may be unsuccessful due to any of the following reasons:
Incorrect or incomplete shipping information provided during checkout.
The recipient is unavailable at the specified delivery address when delivery is attempted.
The recipient refuses to accept the package at the time of delivery.
Undelivered And Returned Orders
Shipments that cannot be successfully delivered will be returned to our warehouse.
Customers may contact our support team to request re-shipment of an order that has been returned.
Damaged Or Missing Shipments
Damaged Deliveries
Customers must notify our support team within 48 hours of receiving the order.
Clear photographs displaying the damaged luggage, baggage product, or its packaging must be submitted for verification.
Lost Shipments
If a shipment is confirmed to have been lost while in transit, a replacement or refund will be provided after verification with the courier partner.
Shipping Support
For any questions, concerns, or assistance concerning shipping, please contact us at (mention email)