Risk Factor Policy
Effective date: 5 November 2026 · Bluehorizon Services Private Limited
At Portagos, owned and operated by Blue Horizons Private Limited, users acknowledge that online shopping carries certain inherent and unavoidable risks. Although we take all reasonable steps to maintain the accuracy of luggage and baggage product descriptions and images, users should take the following points into consideration:
Minor differences in color, texture, finish, or appearance may occur due to lighting conditions, screen or display settings, or individual visual perception.
Users are encouraged to carefully review all available product information and contact our support team for clarification regarding any concerns before placing an order.
Product Availability And Inventory
Product availability is based on real-time inventory levels.
Unexpected demand or technical issues may occasionally lead to inventory discrepancies or delivery delays.
We reserve the right to modify, postpone, or cancel orders whenever necessary.
In such cases, affected customers will be notified promptly and, where applicable, suitable alternatives or refunds will be provided.
Product Color Accuracy
Product colors displayed on the platform are presented as accurately as reasonably possible.
Minor color differences may occur due to screen settings, brightness levels, or lighting conditions.
Such variations are considered normal and will not be regarded as product defects or misrepresentation.
Shipping And Delivery Risks
Orders are dispatched through trusted third-party logistics providers.
While we work with reliable delivery partners, unforeseen circumstances may occasionally result in delays, damage, or loss while shipments are in transit.
We remain committed to providing timely assistance for shipping-related concerns.
Customers are advised to contact our support team immediately if they experience any issues associated with delivery.
Disclaimer Concerning Third-Party Platforms
Our platform operates independently and does not endorse, promote, or represent any external website or third-party platform.
We have no affiliation with external websites, and any statement suggesting such an association is incorrect.
Users who encounter a website falsely claiming to be associated with us are requested to report it without unnecessary delay.
We are not responsible for any content, transactions, or consequences arising from such unauthorized platforms.
Contact Information
For any questions, concerns, or assistance relating to this Risk Factor Policy, please contact us at (mention email)