Return & Refund Policy

At Portagos, owned and operated by Bluehorizon Services Private Limited, we are committed to delivering every customer a dependable, convenient, and satisfactory shopping experience.

For the purposes of this Return & Refund Policy, the terms “we,” “our,” and “us” refer to Bluehorizon Services Private Limited, while “you,” “your,” and “user” refer to customers who place orders through our platform. By placing an order, you acknowledge that you have read, understood, and agreed to follow the return and refund procedures established in this Policy.

Return Eligibility

A luggage or baggage product will qualify for a return only when all of the following conditions are satisfied:

Original Condition: The product must be unused, unwashed, and preserved in its original condition, with all tags, labels, and packaging remaining intact.

Complete Packaging: The product must be sent back with all original packaging materials, tags, and labels.

Exclusions: Products that have been used, washed, or altered in any manner will not be eligible for return.

Return Period: Return requests must be submitted within 48 hours of delivery by contacting our customer support team.

Products that fail to meet the requirements stated above may be declined for return.

Return Request Procedure

Customers wishing to initiate a return must complete the following steps:

Submit A Request: Send an email to (mention email) including your Order ID and the reason for requesting the return.

Provide Supporting Evidence: Provide clear photographs of any luggage or baggage product that is damaged, defective, or incorrect for verification.

Follow The Instructions: Once the return request has been approved, you will receive detailed instructions explaining the return procedure.

Note: Return requests that do not follow the specified procedure may be rejected at our discretion.

Refund Review And Processing

Every returned product will undergo an inspection to verify whether it satisfies the applicable refund requirements.

Customers will be notified whether their refund request has been approved or declined.

Approved refunds will be credited to the original payment method within 5–7 business days.

A confirmation email will be sent once the refund has been successfully processed.

Partial Refund Eligibility

In certain circumstances, products that only partially satisfy the return requirements, including products with minor damage or missing original packaging, may qualify for a partial refund at our discretion.

Damaged, Defective, Or Incorrect Products

Any luggage or baggage product that arrives damaged, defective, or incorrect must be reported within 48 hours of delivery.

Clear photographs or videos must be sent to (mention email) to assist with verification and facilitate a prompt resolution.

Return And Refund Support